Privacy policy

PRIVACY POLICY

This website is operated by CALLG LLC based in Los Angeles, California, we are committed to ensuring that your personal information (“Personal Data”) is protected and never misused. We take full responsibility for the Personal Data that we hold about you.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website marcmarmel.com, interact with our brand globally across North America, Europe, Asia, and other regions, or make a purchase.

INTELLECTUAL PROPERTY & WEBSITE CONTENT USAGE

  • Exclusive Rights: All pictures, videos, photographs, designs, product imagery, text, graphics, logos, concepts, ideas, code, and any other content available on this website are the exclusive intellectual property and rights of Marc Marmel / CALLG LLC.
  • Strict Prohibitions: Under no circumstances or scenario is any individual, entity, or third party permitted to copy, reproduce, distribute, display, mirror, scrape, or otherwise use any of this website's content, pictures, or information without prior explicit written consent from us.
  • Legal Liability for Infringement: In the event that we discover any unauthorized use, misappropriation, or infringement of our intellectual property or website content, the offending party or parties will be held legally responsible to pay all damages, legal fees, and financial claims filed by Marc Marmel / CALLG LLC.

SECTION 1. WHAT PERSONAL DATA DO WE COLLECT?

Personal Data is information about you that can directly or indirectly identify you. We collect your Personal Data when you interact with Marc Marmel and CALLG LLC, purchase our products, or use our services (including by visiting our website, contacting client services, or engaging through social media).

The Personal Data we collect or receive varies depending on how you interact with us, and may include:

  • Identification & Contact Details: Your full name, date of birth, gender, email address, telephone number, and billing/shipping postal addresses.
  • Transaction & Payment Details: Payment method, transaction history, order details, and securely processed financial identifiers handled via certified third-party payment gateways (including Shopify Payments).
  • Account Credentials: Username, password, communication preferences, and shopping history if you register a personal account with us on our store.
  • Device & Browsing Data: Information about your device, IP address, operating system, browser type, network connection, time zone, and details regarding your browsing behavior on our website (collected via Shopify cookies, pixels, and tracking technologies).
  • Communications & Support: Records of correspondence, inquiries, feedback, or telephone/chat recordings through our client support lines.

SECTION 2. HOW DO WE COLLECT YOUR PERSONAL DATA?

We collect information through multiple channels to provide a seamless luxury client experience:

  • Information You Give Us: Data voluntarily provided through our website, account creation, newsletter subscriptions, purchases, or direct communications with our team.
  • Automatic Information: Information collected automatically via Shopify’s platform infrastructure, cookies, log files, web beacons, and pixels when you navigate our online store.
  • Information from Third Parties: Trusted service providers (such as fraud detection services, analytics providers, or logistics partners) where permitted by law.

SECTION 3. HOW DO WE USE INFORMATION ABOUT YOU?

We utilize your Personal Data for purposes consistent with a luxury retail house, including:

  • Fulfilling online orders, processing secure payments, managing global logistics/shipping, and providing customer care.
  • Administering, protecting, and optimizing our Shopify store, systems, and website security.
  • Complying with legal obligations, preventing fraud, and resolving disputes.
  • Sending marketing communications, exclusive updates, and curated editorial content (where you have explicitly consented or opted in).

SECTION 4. GLOBAL COMPLIANCE & REGIONAL PRIVACY RIGHTS

As a global brand headquartered in Los Angeles, California, and serving clients across North America, Europe, Asia, and other international jurisdictions, we ensure adherence to local and international data protection standards:

  • United States (California & Federal Privacy Laws): As a California-based entity, we comply with applicable state and federal privacy standards, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). California residents have the right to request disclosure of personal information collected, request deletion, and opt-out of the "sale" or "sharing" of personal data for cross-context behavioral advertising. (Note: Marc Marmel / CALLG LLC does not sell personal data for monetary consideration).
  • European Economic Area (EEA), UK, & Switzerland (GDPR): We process your data under strict lawful bases (contractual necessity, consent, legitimate interests, and legal compliance). You retain robust rights under Articles 15–21 of the GDPR.
  • Asia-Pacific & Other International Markets: We respect regional data protection frameworks—such as Japan’s APPI, South Korea’s PIPA, and local data protection mandates—to guarantee transparent, secure cross-border handling.

SECTION 5. WITH WHOM WE SHARE YOUR PERSONAL INFORMATION

We do not sell your Personal Data. We may share your information with trusted third parties who act on our behalf under strict contractual obligations of confidentiality, including:

  • Shopify & Technology Providers: Our e-commerce platform host and technical infrastructure providers that power our online store.
  • Service Partners: Secure payment processors, financial institutions, and global logistics/shipping carriers.
  • Legal & Regulatory Authorities: When required by applicable laws, court orders, or governmental regulations.

SECTION 6. HOW WE SECURE AND RETAIN YOUR PERSONAL DATA

  • Security: We implement appropriate technical, physical, and organizational security measures (leveraging Shopify's PCI-DSS compliant environment) designed to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction.
  • Retention: We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, satisfy legal or tax accounting requirements, or resolve disputes.

SECTION 7. WHAT ARE YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION?

Depending on your geographic location, you possess specific legal rights concerning your Personal Data, including:

  • Access & Portability: The right to request confirmation of data processing and obtain a copy of your data.
  • Rectification: The right to request the correction of inaccurate or incomplete information.
  • Erasure: The right to request the deletion or removal of your Personal Data.
  • Restriction & Objection: The right to limit or object to our processing of your data.
  • Withdrawal of Consent: The right to withdraw your consent at any time where processing relies upon it.

SECTION 8. CHANGES TO THIS PRIVACY STATEMENT

We reserve the right to modify or update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Any updates will be posted on this page with a revised "Last Updated" date.

SECTION 9. HOW CAN YOU CONTACT US?

If you have any questions, comments, or requests regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

  • Operating Entity: CALLG LLC (www.marcmarmel)
  • Location: Los Angeles, California, USA
  • Email: policies@marcmarmel.com


Last Updated: October 14th, 2025.